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5 comments about McAfee VirusScan 2005 9.0 and Firewall 2005 6.0 Bundle.

1. I bought this software as I was getting more and more worried about the threat of viruses infecting my home PC. My workplace has always used McAfee and I had always found it very easy to use and we have had no problems with viruses so far. So I invested in McAfee at home. After a few niggles installing the Virus Scan and the Firewall Plus I must say I am very pleased. The software runs quietly on my PC, only alerting me if anything suspicious happens and the Firewall blocks tens of events entering my PC everyday. The Security Center has a full analysis of what exactly has been blocked from your PC so you can investigate further if you wish. If you value your PC, like me, you really do need to protect it and this software is a good place to start.



2. I've used Virus Scan 8.0 and Personal Firewall Plus 5.0 for the past year on my PC without any problems. Recently I installed VS 9.0 and PFP 6.0 (after first uninstalling the older versions), and now it seems although the new products are registered, I can't receive the updates. I am still prompted to register so that I can receive updates, however I receive an error message when I try to do so (probably because it's already registered). Needless to say, McAfee's support is horrible. Their online chat is the worst form of support I've ever encountered; it's slow, painfully slow. Get ready to waste hours, then have your session terminated when one of their idiot technicians tries to send you a pop-up. This is the only form of free technical support they offer, if you want to speak with a person on the phone you must pay $39. It's insulting to say the least. I installed VS 9.0 and PFP 6.0 on my new notebook without any problems, but trying to update my PC has become a huge waste of time. I can't imagine chat based support is more productive or cost effective than phone based support. Based on the support, don't buy McAfee!



3. This is a great bundle to protect your computer. It has a user-friendly interface and is easy to install/use. The auto update feature is also very valuable to people like myself, who are usually too busy go to a website to update their software.



4. This software is extremely annoying...every other day it pops up a notice that you need to "verify subscription". Until you do, it disables your software. Half the time the "verify" doesn't work, or, if you've purchased the suite, you're treated to five notices in a row.
   
   If you're in the middle of something, you're forced to stop what you're doing, connect to the internet, remember your password and log onto McAfee, where you're treated to a marketing page.
   
   If you don't verify, or click "cancel", then the software disables itself.
   
   The firewall has two settings... allow access once or allow full access, and doesn't differentiate between your local computer and programs that need to access the internet. IF you have a program that you want to access your home network, but NOT have permission to connect to the internet, then you're outta luck.
   
   The software uses too much resources, and can only work if your computer has IE or Netscape.
   
   The only reason I have it installed, is because it came with my computer. As soon as the subscription runs out, it's going off my machine, AGAIN.
   Do yourself a favor and get NOD32 or ZoneAlarm..



5. Was quite disappointed that the program lacked the ability for parental controls. It implies it has them; and you can lock out specific websites - who has time for that. Their tech support could not provide a real answer, only an automatated answer that was not helpful. I would not recommend it.

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5 comments about McAfee Internet Security 2005 7.0 [VirusScan, Firewall, Spamkiller, Privacy, Parental Controls] [LB].

1. This has to be by far the worst software I have ever encountered. I purchased this software last week after my Norton (equally worthless) software failed to detect a virus and 37 adwares in my computer. I am very mindful of updating my security software and was very upset that Norton failed so miserably. So I gave McAfee my 60 bucks and went on to install. 4 hours later and $40 of phone support and still unable to install successfully, apparently, as per McAfees customer support, "Our software has a lot of issues with defective discs, its quite common" What!?!? She then directed me to free software I could download from the internet, so I paid 40 bucks for support for you to tell me where to get FREE help??? Ridiculous. I demanded a refund for the "support" call and will be returning this software. GO with eTrust EZ Armor, less expensive, less space on your hard drive and much easier to use. Big brand names mean nothing.



2. I had some crash/freeze issues with Norton, so I switched to McAfee. VirusScan and Firewall are really the most useful and seems moderately powerful in par with PCCillin or Norton. I have 1GB ram so have no problem running the programs in the background. Less buggy than last year's McAfee VS, and works well on both my laptop and desktop. Better to buy the VirusScan/Firewall 2-pack.
   
   Pros:
   Easy to configure
   Intuitive menus
   Fairly effective firewall
   OK Spamkiller
   
   Cons:
   Expensive (comparitively)
   Privacy Controls buggy
   Bad customer support options



3. My opinion about McAfee's new Internet Security Suite Version 7.0 has changed little from my last years review of their Internet Security Suite Version 6.0, although I gave the newer version 2 stars instead of 1 star from last year.
   
   Installed the software on my desktop as per the instructions and there still is an issue with the Privacy Service Component of the software. Contacted McAfee thru their web page support service. (You have to chat with them as before because it is the only free customer service offered, and telephone service is fee based.)
   
   After installing all four components (Virus Scan, Spamkiller, Privacy Service & Firewall) I could not establish an internet connection. I discovered on my own thru trial and error and installing and re-installing each component one by one, that the Privacy Service Component was to blame. After going thru a lengthy procedure from McAfee.com to remove the Privacy Service Component (it's not as simple as Control Panel/Add or Remove Programs) and re-configuring my internet connection setting, and re-installing Privacy Service, I finally was able to establish the internet connection. Total time spent reading, researching, installing, re-installing, customer service, chatting, etc.... was approximately four hours. A little less time than last year but due to a different problem.
   
   Some of the problems you will discover is that this software does not like Windows Service Pack 2 or any other additional security software to be installed on your computer. In fact, all other security software (including McAfee own last year's version of the product) must be un-installed before proceeding to install the new year's version. But, not a word of this is mentioned in the installation/Users Manual.
   
   It seems the issue with Windows Firewall being turned on when installing has been resolved.
   
   I did finally manage to get this software to function properly, but only after countless hours with customer support and trial & error of my own. And one good thing that resulted was I was already prepared for these issues when I installed this software on my laptop. This installation went flawlessly.
   
   
   Last year I said I was switching to Norton's version of Internet Security Suite. I should have listened to my own suggestion.



4. McAfee has been a good product over the years for anit-virus protection. However, the Spamkiller product does not measure up to their usual high standard. It is full of bugs and and should have been tested more before it was released. My experience with chat support on two different calls about different issues was a complete waste of time.



5. Says it all. If you have a standard XP pc you will be lucky to get this software installed. Four hours later, we resolved most problems but cannot get the Privacy Service to install. McAfee do not own up to this common problem and the Web is short on resolution advice too.

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