5 comments about Philips 42PFP5332D 42-Inch Plasma HDTV.

1. I bought this TV on Amazon for $996 with free shipping at the end of November 2007. It arrived in about 8-10 days by freight in perfect shape. Assembly was easy. The menu system is simple. The picture is great. The sound is wonderful. You're not going to find a better 42" plasma TV for under $1,000.
   
   The only drawback is a TV this big with an excellent picture like this makes standard TV look fairly crappy. However, the built in tuner recognize 10 HD channels as soon as I hooked up my roof antenna. They look great. I have DirecTV so now am considering I need to upgrade to HD service to get the higher picture quality. DVD's look wonderful on this TV. I heartily recommend this, if you haven't figured it out already.



2. I bought this TV in Brandsmart USA 3 months ago for $799. I own an LG and a Samsung (both HDTV) and the picture of this TV it's very superior to the other two (really natural image). The menus are very easy to understand, and the sound is great. The quality of this TV is equal or even better to other TV's that cost you hundreds more. I really, really recommend this TV.



3. Save yourself a headache and avoid this product and all Philips Plasma's. If you take your chances and buy a Philips plasma, you might as well buy the extended service contract as you will likely need it.
   
   I purchased the Philips 42in Plasma TV a little over a year ago and it started showing a thin red line vertically in the middle of the screen at about month 11. It was still under warranty and called customer service.
   
   The repair shop picked it up a few days later. This was in the beginning of December. It is now March and they have replaced several parts without fixing it.
   
   Here is the current workflow.
   
   1. Repair shop orders a part from Philips.
   2. Philips reviews the order to decide whether or not to give permission to ship the part since it is under Warranty.
   3. Philips reviews the order and eventually gives permission to send the part. (this seems to take 3 weeks each time)
   4. The part arrives 7-10 days later.
   
   Part doesn't fix the TV and it starts all over.
   
   Customer service has no way to track the status because it is in a different system.
   
   The repair shop has no way of tracking it because philips has to give them an Order number and this doesnt happen until they give permission to ship the part.
   
   Anyhow, when you call customer service, their only function is to tap dance around until you get aggravated and bored and get off the phone. They may promise callbacks, but it never happens. I even got one of their supervisors to admit that they provide service, but not good service.
   
   I have a friend with the comparable Samsung that he got at about the same time and it works fine. Also I have anotehr friend with the Sony and it works pretty well, but pricier.
   
   I have never had a TV break in the less than a year, but this one did and a neighbor purchased one as well and it lasted only 15 months was too costly to fix.Picture actually wasnt bad. just poor quality.



4. I am on my third 42 inch phillips ambilight. Thank God for the Best Buy service plan. Yes, that's right. 3 Phillips Tv's in 3 years. All get a red streak vertically right down themiddle of the picture. Never again. Want ambilight. Turn on a lamp.



5. I love my 42" tv I purchased it from my local Sam's club at first I was against buying a plasma and until I got it home didn't even know I had bought one (smile) until we had the tv on the bed putting the stand together. I said hey this says plasma.... da* I thought we had goten an LCD so I called Sam's Club and ask to speak a sales associate and ask him do they have the LCD in Philips. he said no only in the plasma.. So I said well I'll keep it now. The only problem is, it gets hot when your near the tv or in the room (bedroom), but the picture quality is great.. plus I got a hell of a deal and warranty through Sam's Club tv was $899.00 warranty was maybe $100.00 or less but I got a 5yr warranty through Sam's and the 2yr through Philips.. What a deal (Smile)

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